AskIT

What is AskIT?

AskIT is a chat bot made by NYU's Student Tech Innovation Team (STIT) that uses natural language processing to help answer student questions about IT related services. It starts by memorizing the NYU IT articles that pertain to common user queries so that when users ask questions it can narrow them down to a particular article.

To use the chat bot, students can either type in a question manually or use the pre-selected suggestions at the bottom of the screen. The suggestions are refreshed after every response from the chat bot so that they reflect the most recent topic. Any input typed by the user will be parsed using Google Dialogflow and our custom intelligence engine, then the chat bot will send back a narrowed response until it finds the answer to your query.

Once the chat bot has found what it thinks to be the answer to your question, it will return one or more articles from the database instructing you on how to solve your problem. The entire font-end of the app is made up of "Collection Views," which are just vertically or horizontally scrolling lists of subviews. This makes for a familiar chat-like experience that also allows for more dynamic content than just plain text messages.

Preview

 Year: 2018

Tools: React

Role: Lead Front-End Developer